Support

SHIPPING

What are the shipping options?

  • Filtrum Home offers $6.99 2-4 week worldwide standard shipping on all orders. We work with artisans and craftsmen around the world to find the most unique products for you, so your order may ship in multiple parcels from multiple locations.

How much does shipping cost?

  • We offer $6.99 2-4 week worldwide standard shipping for all orders! See our Shipping Policy for more details.

How long does shipping take?

  • Depending on your location, your order will arrive 2 to 4 weeks after it's been shipped. Due to COVID-19, some countries we ship to have been experiencing longer customs clearance times. Unfortunately, Sage & Sill cannot expedite this process, so we appreciate your patience. You can track your order any time on our Order Tracking page. See our Shipping Policy for more details.

Do you offer expedited shipping?

  • Expedited shipping may be available for some products for an additional fee. Send us a message below to inquire about pricing for expedited shipping to your location

RETURNS, EXCHANGES, & CANCELLATIONS

What is your return policy?

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. See our Return Policy for more details.

How do I request a return?

How do I request an exchange?

How do I cancel an order?

  • You can cancel an order on your Order Confirmation Page within 2 hours of it being placed. To cancel, click the View Order Status link in the order confirmation email we sent you. Then, select Cancel under Order Actions. Because we process orders so quickly, we cannot guarantee your order can be canceled once 2 hours have passed. If your order has already been processed, you can return it for a refund once it arrives.

My Order 


When will I receive my order?

  • You should receive your order between 2 and 4 weeks after you receive a shipping confirmation email from us. If your order has taken longer than 4 weeks to arrive, you can track it on our Order Tracking page. Due to COVID-19, customs clearance has been taking longer than usual for certain countries we ship to. If your order shows as In Transit, it is still on its way and is not lost.

Can I make changes to my order?

  • We process and pack orders almost immediately after receiving them, so send us a message as soon as possible below, and we'll do our best to accommodate you. Unfortunately, we cannot guarantee your order can be changed once it's placed. If your order has already been processed, you can return it for a refund once it arrives.

What do I do if I never received my order?

  • We sincerely apologize if your order hasn't arrived! While we only work with trusted shipping carriers, parcels do sometimes get lost. Please request a refund or replacement on our Returns & Exchanges Portal, and we'll make it right.

What do I do if I received a damaged or defective order?

  • We're so sorry your order arrived damaged or defective! Please request a refund or replacement on our Returns & Exchanges Portal, and we'll make it right.