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Pre-Order Policy

  • We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we'll do our best to let you know.
  • You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at support@shopfiltrum.com if you need to update any of this information.
  • You will be charged at time of placing a Pre-Order. If we're unable to commence shipping one-year from order placement, we'll provide a full-refund at your request. No discounts, refunds, or credits will otherwise be offered due to any such delays.

    DISCLAIMER: THIS SUMMARY OF PRE-ORDER TERMS & CONDITIONS (THE “SUMMARY”) IS INTENDED TO ASSIST YOUR REVIEW OF FILTRUM HOME, LLC TERMS (AS DEFINED BELOW). THIS SUMMARY IS IN NO WAY INTENDED TO BE COMPREHENSIVE, AND ANY CONFLICTS WILL BE GOVERNED ENTIRELY BY THE TERMS BELOW.

    FULL PRE-ORDER TERMS & CONDITIONS

    These Pre-Order Terms and Conditions (these “Terms”) govern the placing of pre-orders (“Pre-Order”) with Dust II Onyx, LLC, doing business as Dust II Onyx (the “Company”) for the Products (as defined below). Please read these Terms carefully before submitting your Pre-Order of any Filtrum Home. By submitting your Pre-Order, you agree to be legally bound by these terms.

    SECTION 1 - PRODUCTS

    You may pre-order Filtrum Home products, separately or in combination with each other. 

    SECTION 2 - PRE-ORDER REGISTRATION

    When placing a Pre-Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Filtrum Home shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your Product being shipped by sending an e-mail to support@shopfiltrum.com or by editing your order via the link provided in your confirmation email.

    SECTION 3 - PAYMENT

    You will be charged at the time of placing a Pre-Order. If Filtrum Home is unable to commence shipping of a Pre-Order Product on or before the one-year anniversary of your placing the Pre-Order for that Product, Filtrum Home shall process a full refund to you. All Pre-Orders are handled through the Shopify Payment platform. Methods of payment accepted are Visa, Master Card, American Express, Discover, PayPal and others as made available from time to time by the payment gateway provider. Your placing of a Pre-Order constitutes your express agreement to Filtrum Home charging of your provided payment method at such time.The purchase price does not include import duties, taxes and other government charges, which are your responsibility.

    SECTION 4 - SHIPPING

    The expected shipping date for Pre-Order Products will be clearly noted on each Product page, subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and Filtrum Home does not represent or warrant that it will be able to ship the Product by the estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Filtrum Home is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The Products will be shipped in the order in which your Pre-Order is received by Filtrum Home.  Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted.

    SECTION 5 - NO CANCELLATION / REFUND

    Once you place your order, your order is final, cancelable, and non­refundable, except as specified in these terms and the applicable terms of sale.